Privacy Policy

Effective Date: June 21, 2026

This Privacy Policy explains how The Shop Paint & Body collects, uses, stores, shares, and protects information when you visit our website, submit a form, request an estimate, schedule service, communicate with us, interact with our ads, or use any of our online or offline services.

Related and sibling companies may include Lake Nona Luxury Detailing, LNLD, and any other approved operating names connected to our services.

By using our website, submitting your information, requesting a quote, scheduling service, communicating with us, or interacting with our advertising, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Vehicle year, make, model, color, VIN, license plate, or vehicle condition information
• Photos, videos, or descriptions of your vehicle
• Service address, city, ZIP code, or general location
• Appointment details
• Estimate requests
• Payment-related information
• Messages, emails, texts, calls, or other communications with us
• Reviews, feedback, testimonials, or survey responses

1.2 Information Collected Automatically

When you visit our website or interact with our ads, emails, forms, landing pages, or online content, we may automatically collect certain information, including:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Buttons clicked
• Forms started or submitted
• Referral source
• Ad interaction data
• Approximate location based on device, browser, or IP address
• Cookie IDs, advertising IDs, pixel IDs, and similar tracking identifiers

1.3 Information From Third Parties

We may receive information from third-party platforms, advertising networks, analytics providers, CRM systems, scheduling tools, payment processors, social media platforms, review platforms, search engines, AI-based search platforms, and other business tools we use.

These platforms may include, but are not limited to:

• Google Ads
• Google Analytics
• Google Business Profile
• Meta, including Facebook and Instagram
• TikTok Ads
• LinkedIn Ads
• YouTube
• AI-powered search engines, recommendation systems, or discovery platforms
• Customer relationship management platforms
• Scheduling platforms
• Email marketing platforms
• SMS/text messaging platforms
• Payment processors
• Review and reputation platforms

2. How We Use Information

We may use collected information for business, service, marketing, advertising, communication, security, legal, and operational purposes, including but not limited to:

• Responding to quote requests
• Scheduling appointments
• Providing estimates
• Performing services
• Communicating by phone, email, SMS, or other methods
• Sending appointment confirmations and reminders
• Sending invoices, receipts, and payment links
• Following up after service
• Requesting reviews or feedback
• Improving our website and advertising
• Measuring ad performance
• Tracking conversions from ads
• Retargeting or remarketing to website visitors
• Creating lookalike, custom, or similar advertising audiences
• Personalizing ads, offers, and website content
• Preventing fraud, spam, abuse, or unauthorized activity
• Documenting service requests, vehicle condition, and completed work
• Handling disputes, chargebacks, warranty claims, or legal claims
• Complying with legal, tax, accounting, or regulatory obligations

3. Cookies, Pixels, Tracking, and Advertising Technologies

3.1 Use of Cookies and Similar Technologies

Our website, landing pages, forms, emails, ads, and online tools may use cookies, pixels, tags, scripts, tracking links, local storage, and similar technologies.

These technologies may help us:

• Understand website traffic
• Measure advertising performance
• Track form submissions and phone call conversions
• Improve our website and landing pages
• Show relevant ads to people who visited our website
• Create custom, remarketing, retargeting, or lookalike audiences
• Understand which ads, platforms, keywords, or campaigns generated leads

3.2 Advertising Platforms We May Use

We may use advertising and tracking tools from platforms including but not limited to Google, Meta/Facebook, Instagram, TikTok, LinkedIn, YouTube, AI-powered search platforms, search engines, analytics providers, CRM platforms, call tracking tools, and other marketing services.

3.3 Targeted Advertising and Retargeting

We may use your website activity, form activity, ad interactions, general location, device data, or contact information to show you relevant advertising on platforms such as Google, Facebook, Instagram, TikTok, LinkedIn, YouTube, and other websites or apps.

This may include retargeting ads after you visit our website, interact with our landing pages, submit a form, click an ad, watch a video, or communicate with us.

3.4 Cookie Control

You may be able to control cookies through your browser settings, device settings, advertising platform settings, or cookie consent tools that may appear on our website.

Please note that disabling cookies or tracking technologies may affect website functionality, form tracking, advertising relevance, analytics, and our ability to measure marketing performance.

4. SMS, Email, Phone, and Marketing Communications

4.1 Service Communications

By requesting a quote, submitting your information, scheduling service, approving an estimate, or communicating with us, you agree that we may contact you by phone, email, SMS/text message, or other communication methods for service-related purposes.

Service-related messages may include estimate follow-ups, appointment reminders, scheduling updates, payment links, invoices, receipts, warranty communication, customer service messages, and service updates.

4.2 Marketing Communications

We may send promotional messages, special offers, service reminders, seasonal offers, review requests, reactivation campaigns, or business updates by email, SMS/text message, phone, or digital advertising where allowed by law.

4.3 Opting Out

You may opt out of marketing text messages by replying STOP. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you for service-related, transactional, legal, payment, warranty, or appointment-related purposes.

5. Photos, Videos, and Vehicle Documentation

We may collect, use, store, and share photos or videos of vehicles, vehicle damage, service areas, repair processes, before-and-after results, parts, paint work, defects, completed work, and related service documentation.

Photos and videos may be used for:

• Providing estimates
• Documenting vehicle condition
• Completing services
• Quality control
• Warranty review
• Insurance, payment, or legal disputes
• Training
• Marketing, advertising, social media, website content, and portfolio use

We make reasonable efforts to avoid or blur sensitive personal information, faces, house numbers, license plates, or private personal items when using content for public marketing.

6. How We Share Information

We may share information with third parties when necessary for business, advertising, service, legal, payment, analytics, communication, or operational purposes.

These third parties may include:

• Advertising platforms
• Analytics providers
• Website hosting providers
• CRM platforms
• Email marketing providers
• SMS/text messaging providers
• Call tracking providers
• Scheduling platforms
• Payment processors
• Subcontractors, helpers, or service providers
• Insurance companies
• Attorneys, accountants, consultants, or advisors
• Courts, law enforcement, government agencies, or regulators when required
• Review platforms, reputation platforms, or customer feedback tools

6.1 Advertising and Analytics Sharing

We may share or allow collection of online activity data, cookie IDs, advertising IDs, hashed contact information, form activity, conversion events, call events, or website interaction data with advertising and analytics platforms.

This may be considered “sharing” or “targeted advertising” under certain privacy laws.

6.2 No Sale of Personal Information for Money

We do not sell personal information in exchange for money. However, some privacy laws may define “sale” or “sharing” broadly to include certain advertising, analytics, retargeting, or cross-context behavioral advertising activities.

Where required by law, you may have the right to opt out of certain sharing, sale, targeted advertising, or profiling activities.

7. Payment Information

Payments may be processed through third-party payment processors. We may receive limited payment-related information, such as payment status, transaction confirmation, billing details, or partial card information.

We do not intentionally store full credit card numbers on our own website unless clearly stated and handled through a secure payment provider or authorized payment system.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, email, text message, CRM system, advertising platform, or digital storage method is guaranteed to be 100% secure. By using our website or communicating with us electronically, you understand and accept this risk.

9. Data Retention

We may retain personal information for as long as necessary to operate our business, provide services, communicate with customers, complete transactions, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support warranties, prevent fraud, and improve our marketing and operations.

We may retain photos, videos, messages, estimates, invoices, service records, payment records, warranty records, and dispute-related documentation for business, accounting, legal, warranty, and operational purposes.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain privacy rights, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of marketing emails or texts
• Opt out of certain targeted advertising or data sharing where required by law
• Request information about how your data is collected, used, or shared
• Limit certain uses of sensitive personal information where applicable

To make a privacy request, contact us at:

We may need to verify your identity before responding to certain privacy requests. We may deny or limit requests where permitted by law, including when information is needed for legal, security, accounting, warranty, dispute, payment, fraud prevention, or business record purposes.

11. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, California Privacy Rights Act, or similar California privacy laws apply.

11.1 Categories of Personal Information We May Collect

We may collect the following categories of personal information:

• Identifiers, such as name, email, phone number, IP address, or online identifiers
• Customer records, such as service details, payment status, vehicle information, and contact information
• Commercial information, such as services requested, estimates, invoices, and purchase history
• Internet or electronic activity, such as website visits, ad interactions, cookies, pixels, and analytics data
• Approximate geolocation information
• Audio, visual, or similar information, such as calls, voicemails, photos, videos, or vehicle documentation
• Inferences, such as service interests, advertising audiences, or marketing preferences

11.2 How We Use California Personal Information

We may use California personal information for the purposes described in this Privacy Policy, including providing services, communicating with customers, processing payments, advertising, analytics, marketing, security, legal compliance, warranty review, and dispute handling.

11.3 Sale or Sharing of Personal Information

We do not sell personal information for money. However, our use of cookies, pixels, analytics tools, advertising platforms, retargeting, custom audiences, or similar technologies may be considered “sharing” or a “sale” under California law.

California residents may have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

11.4 California Privacy Rights

California residents may have the right to request access, correction, deletion, portability, and information about how personal information is collected, used, disclosed, sold, or shared. California residents may also have the right to opt out of sale or sharing and to not be discriminated against for exercising privacy rights.

11.5 How to Submit a California Privacy Request

To submit a California privacy request, email us at:

Please include your name, contact information, the nature of your request, and enough information for us to reasonably verify your identity.

12. Other State Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws. Depending on your state and whether a law applies to our business, you may have the right to access, correct, delete, obtain a copy of, or opt out of certain uses of your personal information, including targeted advertising, sale of personal data, or certain profiling activities.

To make a privacy request, contact us at:

13. Do Not Sell or Share / Targeted Advertising Opt-Out

Where required by law, you may request to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities.

To submit an opt-out request, email us with the subject line “Privacy Opt-Out Request” at:

You may also adjust your browser, device, or advertising platform privacy settings. Some browsers or tools may send opt-out preference signals, such as Global Privacy Control. Where legally required and technically feasible, we will treat recognized opt-out preference signals as valid opt-out requests.

14. Third-Party Websites and Platforms

Our website, ads, emails, social media profiles, and online content may link to third-party websites, platforms, payment processors, review platforms, scheduling tools, maps, social media platforms, or advertising platforms.

We are not responsible for the privacy practices, security, content, policies, cookies, tracking, or data handling of third-party websites or platforms. You should review their privacy policies before providing information or using their services.

15. Artificial Intelligence, Search, and Automated Tools

We may use AI-assisted tools, search-based platforms, automation tools, analytics tools, advertising platforms, call analysis, lead scoring, or customer communication tools to help manage marketing, customer inquiries, estimates, website performance, advertising performance, and business operations.

These tools may process information such as messages, form submissions, website activity, call data, ad interactions, service interests, or customer communication history.

We do not intentionally use AI tools to make legally significant decisions about customers without human review.

16. Children’s Privacy

Our services are intended for adults and vehicle owners or authorized representatives. We do not knowingly collect personal information from children under 13 years old.

If we become aware that we collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information where required by law.

17. International Users

Our business is based in the United States. If you access our website or services from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or other locations where our service providers operate.

18. Legal Compliance and Dispute Protection

We may use, retain, or disclose information when necessary to comply with applicable law, respond to legal requests, enforce our terms, collect unpaid balances, defend against claims, investigate fraud, protect our rights, protect customer safety, resolve disputes, handle chargebacks, support warranty claims, or cooperate with legal authorities.

This may include retaining communications, photos, videos, invoices, payment history, estimates, service records, website submissions, advertising records, and other documentation relevant to a claim, dispute, or business need.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates may reflect changes in our services, website, advertising platforms, tracking technologies, legal obligations, or business practices.

The updated version will be posted on our website with a revised effective date. Continued use of our website, services, forms, or communications after updates are posted means you accept the updated Privacy Policy.

20. Contact Us

Questions, privacy requests, opt-out requests, or concerns may be sent to:

This Privacy Policy is intended to explain our privacy practices and customer choices. It does not create any contractual right beyond what is required by applicable law.