Terms and Conditions

Please scroll to the bottom to review and accept these Terms and Conditions before scheduling or authorizing service.

These Terms and Conditions apply to all services performed by The Shop Paint & Body, including any owners, employees, helpers, subcontractors, representatives, affiliates, related operating names, and sibling companies.

Related and sibling companies may include Lake Nona Luxury Detailing, LNLD, and any other approved operating names connected to our services.

Our goal is to provide a professional, stress-free, and high-quality automotive service experience while protecting both the client and our company with clear expectations.

1. Parties Covered

1.1 Covered Businesses and Representatives

These Terms and Conditions apply to all services performed by The Shop Paint & Body, including its owners, employees, helpers, subcontractors, representatives, affiliates, related operating names, and sibling companies.

Related and sibling companies may include Lake Nona Luxury Detailing, LNLD, and any other approved operating names connected to the service.

1.2 Covered Services

These terms apply to any service we are hired or authorized to perform, whether mobile, at a shop, at a client’s property, or at another approved location.

Covered services include, but are not limited to: detailing, paint correction, ceramic coating, paint repair, body work, custom paint, bumper repair, paint matching, wheel painting, brake caliper painting, aftermarket part painting, mobile paint repair, mechanical work, brake work, suspension work, wheel or tire-related work, part installation, part removal, diagnostic work, inspection, preparation, disassembly, reassembly, and any related labor, materials, parts, travel, setup, or support work connected to the service.

1.3 Client Agreement

By approving an estimate, scheduling service, paying a deposit, providing vehicle access, signing an invoice, checking a terms box, or allowing work to begin, the client agrees to these Terms and Conditions.

2. Client Authorization and Responsibility

2.1 Authorization to Approve Work

The client confirms they are the vehicle owner or have permission from the vehicle owner to authorize the work.

2.2 Disclosure of Known Issues

The client agrees to disclose known issues before service, including prior paint work, prior body work, ceramic coatings, PPF, vinyl wraps, mechanical issues, electrical issues, broken parts, missing hardware, rust, leaks, safety concerns, hazardous substances, HOA rules, property restrictions, or anything else that may affect the service.

2.3 Personal Items

The client is responsible for removing personal items, valuables, firearms, cash, sensitive documents, electronics, child seats, fragile items, and any important property before service.

2.4 Items Left in Vehicle

We are not responsible for personal items left inside the vehicle unless loss or damage is caused by our gross negligence or willful misconduct.

3. Vehicle and Staff Safety

3.1 Safe Work Conditions

Vehicle safety, staff safety, and proper service techniques are a priority. We reserve the right to pause, reschedule, refuse, or stop service if the vehicle, location, weather, property, client conduct, or working conditions create a safety risk, legal risk, property risk, health risk, or unreasonable work environment.

3.2 Hazardous Conditions

The client must notify us before service if the vehicle contains hazardous substances or unsafe conditions, including but not limited to needles, drugs, gasoline, mold, bodily fluids, pests, chemicals, sharp objects, unsafe wiring, or other health hazards.

3.3 Undisclosed Hazards

If undisclosed hazardous conditions cause delays, damage, additional cleanup, special handling, or additional costs, the client may be responsible for the reasonable cost of addressing those issues.

3.4 Child Seats

We do not reinstall child seats. If a child seat is removed for service, the client is responsible for reinstalling it.

3.5 Custom Equipment

We do not remove or reinstall custom equipment unless specifically agreed in writing. This includes seat covers, subwoofers, light bars, pet barriers, aftermarket electronics, decals, custom accessories, or other equipment.

4. Estimates, Pricing, and Scope of Work

4.1 Basis of Estimate

Estimates are based on visible condition, photos, client-provided information, in-person inspection when applicable, and the agreed scope of work.

4.2 Included Services

Only the services specifically listed in the estimate, invoice, written approval, appointment notice, or service agreement are included.

4.3 Pricing Changes

Pricing may vary if additional issues are discovered, including hidden damage, extra contamination, pet hair, stains, mold, body work, paint materials, parts, hardware, special requests, additional labor, or conditions that were not included in the original estimate.

4.4 Additional Work

If additional work, parts, hardware, repairs, sanding, polishing, masking, paint, clear coat, clips, brackets, adhesives, or labor are needed, we will make reasonable efforts to communicate this to the client before proceeding.

4.5 Required Authorization

Where required by law, additional work or charges will require client authorization before proceeding.

4.6 Special Requests

The client is responsible for clearly communicating special requests before reserving company time so the estimate can accurately reflect the expected work.

Special requests may include mold, bodily fluids, heavy stains, excessive pet hair, excessive debris, unusual contamination, construction cleanup, death-related cleanup, hazardous materials, or anything outside a normal service condition.

If these issues are not disclosed before the appointment, additional charges, rescheduling, or cancellation policies may apply.

5. Service Expectations / Best Effort Work

5.1 Professional Care

All services are performed with professional care, products, materials, equipment, and judgment.

5.2 Service Goal

Our goal is to provide a clean, professional result that is appropriate for the service selected, the vehicle’s condition, the agreed scope of work, and the price quoted.

5.3 No Perfect Result Guarantee

We do not advertise, promise, or guarantee perfect work, showroom-new results, invisible repairs, or factory-new condition unless a very specific result is agreed to in writing.

5.4 Natural Service Limitations

Detailing, paint correction, ceramic coating, paint repair, body work, mechanical work, brake work, suspension work, part installation, and related services all have natural limitations depending on vehicle age, condition, prior damage, prior repairs, prior maintenance, existing paint thickness, sun fading, contamination, rust, panel material, part condition, part quality, weather, and other factors outside our control.

5.5 Finish Standard

For paint and body services, our standard is to aim for a finish that is consistent with the existing vehicle finish or with what is reasonably standard in professional collision repair and automotive paint work.

6. Paint Correction and Detailing Limitations

6.1 Purpose of Paint Correction

Paint correction is designed to improve the appearance of the existing paint. It is not a repaint, touch-up, clear coat repair, or body repair unless specifically stated in writing.

6.2 Expected Improvement

Paint correction may improve light scratches, swirl marks, oxidation, haze, and dullness, but it will not remove every defect.

6.3 Defects That May Remain

Deep scratches, chips, failing clear coat, missing paint, dents, rust, body damage, previous poor repairs, and defects below the clear coat may remain.

6.4 No Showroom-New Guarantee

There are no guarantees that a vehicle will be returned to showroom-new condition.

7. Paint Repair, Custom Paint, and Body Work Limitations

7.1 Professional Paint Standard

Paint repairs, refinishing, body work, and custom paint are performed with the goal of creating a clean, professional finish that reasonably matches the vehicle and is consistent with professional collision and paint repair standards.

7.2 No Perfect Paint Guarantee

We do not guarantee perfect paint work, invisible repairs, factory-new finish, or a 100% defect-free result.

7.3 Variables in Paint Work

Automotive paint repair involves many variables, including vehicle age, prior paint work, prior repairs, paint thickness, sun fading, substrate condition, panel material, plastic part composition, aftermarket part quality, metallic or pearl orientation, temperature, humidity, and the condition of surrounding panels.

7.4 Mobile Paint Conditions

Because of the nature of automotive refinishing, especially mobile painting, there may occasionally be small dust nibs, minor texture, minor imperfections, or slight finish variation.

7.5 Correcting Noticeable Imperfections

We make reasonable efforts to correct noticeable imperfections when appropriate and when included within the scope of work. This may include denibbing, light wetsanding, polishing, or other finish work depending on the paint system used, cure time, the estimate, and the agreed service level.

7.6 Wetsanding and Polishing Not Automatically Included

Wetsanding, heavy denibbing, extensive polishing, show-car finishing, or full orange-peel leveling is not included unless specifically stated in writing.

7.7 Severe Finish Issues

If the finish has severe orange peel, excessive dirt, or an appearance that is not reasonably consistent with the vehicle’s existing factory or collision-standard finish, we will make reasonable efforts to address it within the limits of the paint system, schedule, and agreed scope of work.

7.8 Normal Orange Peel

Some orange peel is normal in automotive refinishing and is also common on factory paint. Our goal is not always to remove all orange peel, but to create a finish that reasonably matches the vehicle and the agreed expectations.

7.9 Higher-End Finish Requests

If a client wants a higher-end finish level, such as extensive wetsanding, polishing, show-car finishing, or texture leveling beyond standard collision repair expectations, that must be discussed and quoted separately.

8. Color Match Disclaimer

8.1 Color Matching Process

Color matching is performed using professional paint code matching, mixing systems, tinting methods, spray-out judgment, and available color matching tools.

8.2 Color Match Goal

We aim to achieve the closest reasonable color match possible for the repair and scope of work.

8.3 Color Match Limitations

A 100% perfect color match cannot be guaranteed because color may vary due to factory variation, fading, age, previous paint work, metallic flop, pearl orientation, lighting angle, panel shape, paint brand differences, film build, plastic vs. metal differences, and how the color appears under sunlight, shade, LED light, garage light, or nighttime lighting.

8.4 Plastic and Flexible Parts

Plastic parts, bumpers, mirror caps, side skirts, aftermarket parts, and flexible parts may naturally appear slightly different than adjacent metal panels, even from the factory.

8.5 Blending

Blending into adjacent panels is only included if specifically written into the estimate or invoice. If blending is not included, the client understands that panel-to-panel color difference may be more noticeable.

9. Mechanical, Brake, Suspension, and Part Installation Limitations

9.1 Professional Service Standard

Mechanical work, brake work, suspension work, part installation, part removal, diagnostic work, and related services are performed with professional care based on the information available at the time of service.

9.2 Existing Vehicle Condition

Vehicles may have pre-existing wear, prior repairs, rust, corrosion, seized bolts, stripped hardware, worn components, hidden damage, aftermarket modifications, electrical issues, or mechanical issues that are not visible before work begins.

9.3 Hidden Mechanical Issues

We are not responsible for pre-existing mechanical issues, worn parts, hidden damage, rusted or seized components, prior improper repairs, aftermarket modifications, or failures not directly caused by our work.

9.4 Additional Parts or Labor

If additional parts, hardware, fluids, tools, diagnostic time, or labor are needed to complete the work safely and properly, we will make reasonable efforts to communicate this to the client before proceeding.

9.5 Client-Supplied Parts

If the client supplies parts, we are not responsible for incorrect parts, defective parts, used parts, missing hardware, fitment issues, warranty issues, or delays caused by those parts. Labor may still be owed even if a client-supplied part is incorrect or defective.

9.6 Test Drives and Verification

When needed, the client authorizes reasonable movement, testing, or test-driving of the vehicle to verify the service, diagnose an issue, or confirm proper operation.

10. Hidden Damage, Prior Repairs, Rust, and Unknown Conditions

10.1 Discovery of Hidden Damage

Hidden damage may be discovered after washing, decontamination, sanding, disassembly, paint removal, bumper removal, trim removal, part removal, wheel removal, or during the repair process.

10.2 Pre-Existing Conditions

We are not responsible for prior damage, hidden damage, rust, corrosion, poor previous repairs, old body filler, old primer, old paint, previous clear coat failure, previous collision damage, broken tabs, brittle clips, missing hardware, stripped bolts, broken fasteners, worn components, or underlying conditions that were not visible or disclosed before work began.

10.3 Failures From Prior Conditions

Failures caused by prior damage, rust, poor previous work, hidden defects, worn components, poor maintenance, or substrate failure are not our responsibility unless the failure was directly caused by our work.

10.4 Additional Work Approval

If hidden damage or additional work is discovered, we will notify the client when reasonably possible. Work may be paused until the client approves additional work or cost.

11. Aftermarket Parts and Fitment

11.1 Aftermarket Part Limitations

Aftermarket parts, used parts, replica parts, fiberglass parts, carbon fiber parts, pre-painted parts, client-supplied parts, and non-OEM parts may not fit or perform like factory parts.

11.2 Fitment Not Guaranteed

Aftermarket fitment is not guaranteed.

11.3 Common Fitment Issues

Common issues may include uneven gaps, poor body lines, poor mounting points, waviness, pinholes, mold imperfections, poor primer, warping, trimming needs, missing hardware, incorrect mounting, incorrect dimensions, or extra prep time.

11.4 Manufacturer Defects

We are not responsible for manufacturing defects, poor fitment, part failure, or delays caused by aftermarket, used, damaged, incorrect, defective, or low-quality parts.

11.5 OEM-Level Fitment

OEM-level fitment is not guaranteed unless specifically stated in writing and priced accordingly.

12. Ceramic Coating Warranty

12.1 Warranty Applies When Included

Ceramic coating warranty coverage applies only when specifically included with the selected ceramic coating service.

12.2 Covered Ceramic Coating Issues

The ceramic coating warranty covers installer error and premature coating failure caused by manufacturer defect.

12.3 Required Maintenance

To keep ceramic coating warranty coverage valid, the client must complete required maintenance services with us as stated in the service agreement or warranty terms.

12.4 Ceramic Warranty Exclusions

The ceramic coating warranty does not cover improper washing, automatic car washes, abrasive brushes, contaminated towels, water spots, chemical damage, polishing, paint correction after coating, scratches, swirls, road debris, collision damage, vandalism, fire, hail, flooding, environmental damage, factory paint failure, or failure to maintain the coating.

12.5 Non-Transferable Warranty

Ceramic coating warranties are non-transferable unless otherwise stated in writing.

12.6 Reporting Ceramic Claims

Ceramic coating warranty claims must be reported within 30 days of noticing the issue.

13. Paint Repair and Custom Paint Limited Warranty

13.1 Warranty Length

Unless otherwise stated in writing, our paint repair and custom paint work is covered by a limited workmanship warranty.

If a “lifetime warranty” is offered or stated, the term “lifetime” does not mean the vehicle will remain in perfect condition forever. For paint and refinishing work, “lifetime” means the reasonable service life of the paint repair under normal use and proper care.

The reasonable service life of automotive paint may vary depending on several factors, including whether the vehicle is garage kept, exposed to direct sunlight, stored outdoors, maintained properly, washed correctly, protected from harsh chemicals, exposed to road debris, exposed to Florida heat and UV, or subjected to environmental contamination.

In many cases, the expected service life of automotive refinishing may range from approximately 4 to 7 years or more, depending on maintenance, care, exposure, and vehicle conditions. This warranty does not guarantee that the finish will remain unchanged, perfect, glossy, or defect-free for the entire ownership period of the vehicle.

13.2 Covered Cause of Failure

This limited warranty covers premature failure directly caused by workmanship error or material failure within the reasonable service life of the repair.

13.3 Covered Paint Failures

Covered failures may include clear coat delamination caused by improper adhesion, delamination at edges caused by workmanship failure, premature yellowing of clear coat caused by product or application failure, and cracking, lifting, peeling, or adhesion failure caused by chemical or mechanical adhesion failure related to our work.

13.4 Covered Area

This warranty only applies to the specific area repaired or refinished by us.

13.5 Areas Not Covered

This warranty does not apply to unrelated panels, pre-existing paint, factory paint, prior body work, prior repairs, hidden damage, rust, corrosion, previous clear coat failure, substrate failure, or areas not serviced by us.

13.6 Maintenance Requirement

Warranty coverage depends on proper maintenance and care by the client. The client is responsible for protecting and maintaining the vehicle after service.

Improper washing, harsh chemicals, automatic brush car washes, excessive sun exposure, lack of protection, neglect, road debris, environmental contamination, failure to wash safely, or failure to maintain the finish may reduce or void warranty coverage.

13.7 Lifetime Warranty Clarification

Any “lifetime warranty” offered by The Shop Paint & Body is a limited workmanship warranty only. It does not cover normal aging, fading, gloss loss, wear and tear, rock chips, scratches, road rash, sun damage, chemical damage, environmental damage, improper maintenance, prior repairs, hidden damage, or failure caused by conditions outside our workmanship.

The warranty applies only to the specific area repaired or refinished by us and only for as long as the finish is within its reasonable service life under normal conditions and proper care.

14. Mechanical, Brake, Suspension, and Installation Warranty

14.1 Warranty Applies When Included

Mechanical, brake, suspension, diagnostic, installation, and related service warranties only apply when specifically stated in writing on the estimate, invoice, or service agreement.

14.2 Labor Warranty

If a labor warranty is provided, it applies only to the specific labor performed by us and only for the stated warranty period.

14.3 Parts Warranty

Parts warranties, if any, are controlled by the part manufacturer, supplier, or seller. We do not provide a separate manufacturer warranty on parts unless specifically stated in writing.

14.4 Client-Supplied Parts

Client-supplied parts are not covered by our parts warranty. Labor to remove, reinstall, replace, diagnose, or correct a failed or incorrect client-supplied part may be billed separately.

14.5 Wear Items

Normal wear items, maintenance items, fluids, pads, rotors, tires, bushings, bearings, sensors, clips, hardware, and similar components are not covered unless specifically stated in writing.

14.6 Outside Causes

We are not responsible for failures caused by worn related components, misuse, racing, off-road use, towing, overloading, lack of maintenance, prior repairs, aftermarket modifications, collision damage, road hazards, or conditions not directly caused by our work.

15. Warranty Exclusions

15.1 Outside Damage

Our warranties do not cover collision damage, rock chips, road rash, gravel damage, sand blasting, highway debris, scratches, dents, impacts, door dings, vandalism, theft, fire, flooding, hail, storm damage, or acts of nature.

15.2 Improper Care or Chemicals

Our warranties do not cover damage caused by pressure washers, automatic car washes, brush washes, harsh soaps, acid wheel cleaners, degreasers, bug removers, tar removers, solvents, ceramic coating prep chemicals, abrasive compounds, aggressive polishing, improper washing, improper care, neglect, or excessive car wash use.

15.3 Environmental and Contamination Damage

Our warranties do not cover damage caused by dirty wash mitts, contaminated towels, abrasive drying methods, fuel spills, brake fluid, battery acid, coolant, oil, harsh chemicals, industrial fallout, bird droppings, tree sap, sprinkler water, salt, UV exposure, excessive sunlight, prolonged outdoor storage, or environmental contamination.

15.4 Prior Damage or Rust

Our warranties do not cover failures caused by rust, corrosion, hidden rust, previous poor body work, prior paint failure, old repairs, filler failure, substrate failure, worn mechanical components, poor maintenance, or any issue underneath the repair that was not caused by us.

15.5 Existing Paint and Coatings

Our warranties do not cover failure of OEM paint, factory clear coat, old repaint work, unknown coatings, ceramic coatings, vinyl, PPF, wraps, decals, trim, moldings, or parts not refinished by us.

15.6 Normal Wear and Third-Party Work

Our warranties do not cover normal wear and tear, fading, gloss change, appearance change caused by sun exposure, damage caused by third-party work, unauthorized repairs, client-installed parts, or failure to follow aftercare instructions.

15.7 Expired or Unsupported Claims

Our warranties do not cover any claim reported after the warranty period expires or any claim where the client cannot provide proof of service, invoice, payment, and proper maintenance.

16. Warranty Claim Process

16.1 Written Notice

The client must notify us in writing as soon as a possible warranty issue is discovered.

16.2 Required Claim Information

The client must provide clear photos, a description of the issue, and proof of service.

16.3 Inspection Right

We reserve the right to inspect the vehicle in person before approving or denying any warranty claim.

16.4 Vehicle Availability

The client agrees to make the vehicle reasonably available for inspection.

16.5 Cause Review

We will review whether the issue appears to have been caused by workmanship, material failure, outside damage, lack of maintenance, prior damage, hidden damage, environmental exposure, third-party work, or another cause.

16.6 Approved Warranty Remedy

If a warranty claim is approved, our first option is to correct the affected area ourselves. This may include repair, refinishing, repainting, touch-up, polishing, reinstallation, adjustment, or another reasonable remedy.

16.7 Refunds

We do not offer refunds for approved warranty claims unless we choose to do so in writing.

16.8 Third-Party Costs

We are not responsible for unauthorized third-party invoices, labor bills, rental vehicles, towing, storage, transportation, lost wages, lost income, loss of use, inconvenience, diminished value, or indirect damages.

16.9 Unauthorized Repairs

Any third-party repair, adjustment, diagnosis, or modification performed without our written approval may void the warranty.

17. Scheduling, Arrival Times, and Completion Times

17.1 Time Estimates

Appointment dates, arrival times, completion dates, cure times, repair duration, and turnaround estimates are estimates only.

17.2 Possible Delays

Delays may occur because of weather, temperature, humidity, rain, storms, wind, parts delays, paint mixing delays, hidden damage, previous workload, supply chain issues, equipment issues, property access issues, HOA restrictions, security gate delays, client delays, cure times, or other factors outside our control.

17.3 Communication

We make reasonable efforts to communicate delays and complete work efficiently.

17.4 Vehicle Downtime

We are not responsible for vehicle downtime, loss of use, missed appointments, transportation costs, rental cars, rideshare costs, lost income, business interruption, or inconvenience caused by delays.

18. Mobile Service Location, HOA, Security, and Property Permission

18.1 Client Permission Responsibility

For mobile services, the client is responsible for making sure the service location allows the work to be performed.

18.2 Property Rules

This includes HOA rules, apartment rules, condo rules, property management rules, landlord permission, security access, gate access, parking rules, driveway access, garage access, workspace permission, and any local or property-specific restrictions.

18.3 Third-Party Permission

We are not responsible for obtaining permission from an HOA, landlord, property manager, security guard, neighbor, business owner, or property owner.

18.4 Access Issues

If service is delayed, denied, stopped, relocated, or rescheduled because of property restrictions, lack of access, HOA issues, security issues, or client failure to obtain permission, we will try to work with the client reasonably.

18.5 Lost Time Charges

If the delay causes significant lost time, extra setup, takedown, relocation, return travel, or additional labor, reasonable additional charges may apply. Lost time may be billed at up to $150 per hour when the delay was outside our control and caused by access or property-related issues.

19. Client Delays, No-Shows, and Access to Vehicle

19.1 Required Access

The client agrees to provide timely access to the vehicle, keys, power if needed, water if needed, parking, workspace, authorization, and any required parts or information.

19.2 No-Show Definition

A no-show occurs when the vehicle, client, keys, written authorization, access, or required service conditions are not available within 20 minutes of our arrival.

19.3 Delay or No-Show Fees

If the client is unavailable, does not provide access, does not provide keys, prevents the work from being performed, or causes a delay after we have reserved time, traveled, prepared materials, or arrived on site, cancellation, reschedule, no-show, delay, or labor charges may apply.

19.4 Interruption of Work

If the client, property owner, HOA, security, neighbor, tenant, employee, or any other person prevents, delays, interrupts, restricts, or stops our ability to begin, continue, or complete work, we will try to resolve the issue reasonably. If the delay causes significant lost time or extra work, lost time may be billed at up to $150 per hour.

19.5 Unsafe or Unsuitable Conditions

We reserve the right to stop work if the work environment becomes unsafe, hostile, restricted, unreasonable, illegal, or unsuitable for proper service.

20. Deposits, Cancellation, and Rescheduling

20.1 Deposit Purpose

Deposits reserve company time, scheduling, materials, preparation, and ordering. Deposits are generally non-refundable unless otherwise stated in writing.

20.2 Standard Notice

We require at least 48 hours’ notice to cancel or reschedule standard appointments.

20.3 Paint, Coating, Mechanical, and Multi-Day Work Notice

For ceramic coating, paint correction, paint repair, body work, custom paint, mechanical work, part installation, multi-day work, or shop reservations, we may require at least 72 hours’ notice to cancel or reschedule.

20.4 Less Than 48 Hours’ Notice

Cancellations with less than 48 hours’ notice may be charged up to 25% of the scheduled appointment.

20.5 Less Than 24 Hours’ Notice

Cancellations with less than 24 hours’ notice may be charged up to 50% of the scheduled appointment.

20.6 Same-Day Cancellation or No-Show

Same-day cancellations, no-shows, or inability to perform the service after arrival may be charged up to 100% of the scheduled appointment, depending on the time reserved, work already performed, materials purchased, paint mixed, parts ordered, travel, setup, and loss caused by the cancellation.

20.7 Reasonable Costs Already Incurred

If the client cancels, reschedules, is unavailable, fails to provide access, fails to provide keys, prevents the work from being performed, or creates a delay after we have reserved time, ordered materials, mixed paint, purchased parts, traveled, set up equipment, or blocked out the schedule, the client may remain responsible for reasonable costs already incurred.

20.8 Emergency Rescheduling

Rescheduling without additional charge may be considered for documented emergencies, including accidents, court appearances, significant property damage, natural disasters, death of an immediate family member, or medical emergencies. Documentation may be required.

20.9 Commercial or Custom Work Reservations

We reserve the right to review rescheduling exceptions for fleet, commercial, shop, paint, body, mechanical, or custom work reservations based on the time, materials, parts, and schedule already committed.

21. Payment, Balances, Late Fees, and Collection

21.1 Payment Terms

Payment is due according to the approved estimate, invoice, deposit terms, or written agreement.

21.2 Balance Due

Unless otherwise stated, any remaining balance is due upon completion or before release of the vehicle, keys, parts, or completed work.

21.3 Accepted Payment Methods

We accept approved payment methods, including cash, credit card, or other agreed methods.

21.4 Credit Card Fees

Credit card payments may include a processing fee where allowed by law.

21.5 Returned or Disputed Payments

Returned payments, chargebacks, non-sufficient funds, reversed payments, disputed payments, or failed payments may result in additional fees and collection action.

21.6 Outstanding Balances

If there is an outstanding balance after cancellation, rescheduling, delay, interruption, partial completion, or completion, the client agrees to pay the balance according to these terms and the applicable invoice.

21.7 Late Payments

If a balance remains unpaid more than 3 days after it is due, a reasonable late fee of up to $100 may be added, plus interest where allowed by Florida law.

21.8 Collection Costs

If collection becomes necessary, we may seek recovery of reasonable collection costs, court costs, arbitration costs, attorney’s fees where recoverable, and administrative costs allowed by law.

22. Possession, Keys, and Release of Vehicle

22.1 Payment Before Release

While a vehicle is being worked on, stored, or in our possession, payment is due before release unless another written arrangement is made.

22.2 Legal Rights for Unpaid Work

We reserve all rights available under Florida law regarding unpaid repairs, unpaid balances, possession, keys, parts, or completed work.

22.3 Payment Disputes

If there is a payment dispute, we will make reasonable efforts to resolve it professionally and document the issue.

23. Property Damage and Vehicle Damage

23.1 Unrelated Damage

We are not responsible for damage unrelated to the services performed.

23.2 Pre-Existing Damage

We are not responsible for pre-existing damage, hidden damage, weak or failing paint, brittle trim, worn clips, old repairs, failing clear coat, rust, corrosion, loose parts, worn components, or damage caused by conditions that were already present.

23.3 Minor Cosmetic Issues

Minor cosmetic issues that may occur during normal detailing, cleaning, polishing, paint repair, disassembly, masking, refinishing, mechanical work, or part installation are not automatically considered reimbursable damage.

23.4 Major Damage

Reimbursement, if any, will only be considered for major damage directly caused by our gross negligence or willful misconduct.

23.5 Repair Review

If reimbursement is approved, we reserve the right to inspect the issue and approve the repair method, vendor, mechanic, body shop, or repair facility before any reimbursement is issued.

23.6 Post-Service Notice

If an issue is discovered after the final walk-around or completion of service, the client must notify us within 24 hours so we have a fair opportunity to review it.

24. Photos, Video, Marketing, Documentation, and Legal Use

24.1 Authorization to Document Work

The client authorizes us to photograph and video the vehicle, work area, repair process, before-and-after condition, damage, parts, paint work, defects, communication, and completed work.

24.2 Permitted Uses

Photos and videos may be used for documentation, marketing, training, quality control, insurance, payment disputes, warranty claims, legal claims, and business purposes.

24.3 Private Property Documentation

For work performed at private property, the client authorizes us to capture reasonable photos and videos of the work area and process.

24.4 Privacy Protection

We respect client privacy and will make reasonable efforts to avoid or blur house numbers, faces, license plates, personal items, and sensitive identifying information when using content for marketing.

24.5 Recording Interactions

We will ask before recording direct personal interactions when reasonably practical.

24.6 Dispute Documentation

We reserve the right to document our work, vehicle condition, damage, process, completion, and any dispute-related evidence for business, warranty, payment, or legal purposes.

25. Messaging and Communication

25.1 Service Communication

By requesting an appointment, submitting information, approving an estimate, or accepting these terms, the client agrees to receive communication from us by phone, email, and SMS for appointment confirmations, reminders, updates, invoices, service communication, follow-ups, and related business purposes.

25.2 Marketing Opt-Out

The client may opt out of marketing messages at any time by replying “STOP” or contacting us directly.

25.3 Client Information

We do not sell client information. Client information may be used for business operations, appointment reminders, follow-ups, payment, warranty, legal, or service-related purposes.

26. Legal Notices and Service of Documents

26.1 Legal Notice Address

Any legal notice, demand letter, lawsuit paperwork, arbitration notice, claim notice, subpoena, or other formal legal document related to The Shop Paint & Body, Lake Nona Luxury Detailing, LNLD, or any related service must be sent to the company’s registered agent or official mailing address on file.

26.2 Registered Agent Address

26.3 Proper Delivery of Legal Documents

The client agrees that legal notices or dispute-related documents should not be sent only by text message, social media message, email, review platform, or informal communication. Formal legal documents must be delivered to the registered agent or official address listed above, unless another method is required by law.

26.4 Informal Communication Does Not Replace Legal Notice

Regular service communication, warranty communication, customer service messages, or complaint discussions do not replace the requirement to send formal legal notices or documents to the registered agent or official legal address.

26.5 Address Updates

If the registered agent address or official legal mailing address changes, the updated address listed in public business records or written company notice will control.

27. Limitation of Liability

27.1 Liability Limit

To the maximum extent allowed by law, our liability is limited to the amount paid by the client for the specific service giving rise to the claim.

27.2 Excluded Damages

We are not responsible for indirect damages, incidental damages, consequential damages, diminished value, loss of use, rental vehicles, towing, storage, lost wages, lost profits, business interruption, inconvenience, emotional distress, or unauthorized third-party charges.

27.3 Legal Limitations

Nothing in these terms is intended to limit liability for conduct that cannot legally be limited under Florida law.

28. Indemnification

28.1 Client-Caused Claims

The client agrees to hold harmless The Shop Paint & Body, Lake Nona Luxury Detailing, LNLD, their owners, employees, representatives, subcontractors, affiliates, sibling companies, related operating names, and related parties from claims, damages, losses, liabilities, costs, attorney’s fees, expenses, property issues, HOA issues, access issues, safety issues, third-party claims, or disputes caused by the client’s breach of these terms, inaccurate information, lack of authorization, property restrictions, undisclosed conditions, hazardous conditions, misuse of the completed work, or issues not caused by our workmanship.

29. Dispute Resolution, Venue, Arbitration, Expert Costs, and Attorney’s Fees

29.1 Written Notice of Dispute

Before filing any claim, the client agrees to notify us in writing of the dispute and allow us a reasonable opportunity to inspect the vehicle, review the issue, and attempt to resolve the matter.

29.2 Good-Faith Resolution

Both parties agree to make a good-faith effort to resolve any dispute professionally before moving forward with a formal legal claim.

29.3 Arbitration Option

If the dispute is not resolved informally, we reserve the right to require the dispute to be submitted to binding arbitration before a neutral arbitrator, unless prohibited by law.

29.4 Venue

Unless otherwise required by law, any arbitration, small claims case, civil action, collection action, lien action, payment dispute, chargeback dispute, or legal proceeding arising out of or relating to these services, estimates, invoices, payments, warranties, or terms shall take place in Osceola County, Florida, regardless of where the services were performed.

29.5 Governing Law

Florida law shall apply.

29.6 Recoverable Legal Costs

The prevailing party in any arbitration, collection action, small claims case, civil action, lien action, payment dispute, chargeback dispute, or legal proceeding arising from the service, invoice, estimate, or these terms may seek recovery of reasonable attorney’s fees, court costs, arbitration costs, collection costs, filing fees, service fees, administrative expenses, and other recoverable costs to the extent allowed by law.

29.7 Expert Witnesses and Technical Review

Because disputes involving automotive paint, body work, mechanical work, detailing, coatings, repairs, parts, or workmanship may require technical review, either party may use qualified professionals, inspectors, technicians, appraisers, estimators, body shop professionals, mechanics, paint specialists, coating specialists, or expert witnesses to evaluate the vehicle, repair, invoice, workmanship, materials, cause of failure, damages, or value of the claim.

If we are required to obtain a professional inspection, expert opinion, written report, estimate, technical review, testimony, or expert witness because of a dispute, claim, payment issue, warranty claim, chargeback, arbitration, small claims case, or other legal proceeding, we may seek recovery of those reasonable costs from the client to the extent allowed by law, especially if we are the prevailing party or if the claim is found to be unsupported, exaggerated, caused by outside damage, caused by pre-existing conditions, caused by third-party work, or not caused by our workmanship.

29.8 Time and Administrative Costs

For disputes requiring owner or representative time, administrative time, evidence preparation, document preparation, court attendance, arbitration attendance, inspection, or collection efforts, we reserve the right to seek recovery of reasonable time, costs, and expenses where allowed by law.

30. Severability

30.1 Remaining Terms

If any part of these terms is found unenforceable, invalid, or prohibited by law, the remaining terms shall remain in effect to the fullest extent allowed by law.

31. Entire Agreement

31.1 Complete Agreement

These terms, together with any estimate, invoice, written authorization, messages, service description, warranty statement, and approved scope of work, make up the agreement between the client and The Shop Paint & Body, its representatives, related operating names, and sibling companies, including Lake Nona Luxury Detailing and LNLD where applicable.

31.2 Written Changes Only

No verbal statement, text message, social media message, advertisement, or informal communication shall modify these terms unless confirmed in writing by us.

32. Contact

32.1 Questions

Questions may be sent to:

alan@theshoppaintandbody.com